SHIPPING + RETURNS
Please note that I only use guaranteed delivery services, I cannot be held responsible for late or missed deliveries. I am not responsible for lost or damaged packages. I am not taking charge of the customs tariffs and other fees.
All jewels are handmade, for that, every order has a different lead-time. Normally production times are 1 or 2 weeks prior to shipping.
Please remember that the shipping time do not include production time. The average delivery time for a shipment within the European Union is 3 to 7 working days.
If you need an express shipping (24h/48H) within the European Union, please click the related option when you place your order, I remind you that it does not include production time!
Orders outside Europe (except USA): please contact me.
All order are carefully packaged to ensure that they arrive to you safely.
Each piece of jewelry comes in a well designed packaging.
Once your order will be done, you’ll receive a confirmation by e-mail with a tracking number.
For any doubts, questions or special inquiries, please do not hesitate to write me an e-mail: email@example.com
I don’t accept any returns, exchange or refunds for gold jewelry.
In order to return a product: you have 14 days from the date of arrival of your purchase.
To proceed, please send a mail at firstname.lastname@example.org indicating the product you want to return and the reason why you want to return it. Refund will only be accepted when the item is in perfect conditions with its original packaging.
Any exchange for another item will generate new shipping costs that will be at your charge. I recommend you to send the package with tracking number to avoid any lost in the transit. Once I receive your parcel and ensure the product is in good conditions, I will refund you the money of the product to the same method payment you used to pay.